Skills
- Program & Project Management: Agile/Scrum, SDLC, Kanban, Jira, Confluence, Risk Management, Executive Stakeholder Communication
- Quality Assurance & Testing: Test Automation, Regression, Release Management, Change Management, Playwright, Customer UAT
- Cross-Functional Collaboration: Product & Engineering Alignment, Client Engagement, Training & Enablement, Executive Reporting
- Cloud & DevOps: AWS (EC2, CodePipeline, IAM, CloudWatch), Azure, CI/CD, Monitoring & Alerting
- Software Development: HTML, CSS, JavaScript, React, Ruby on Rails, Git
- Artificial Intelligence: AI Program Management, Conversational AI Systems, Prompt Engineering, LLM Evaluation, AI Reliability Testing, Agentic AI Development and Testing
- UI/UX & Prototyping: UI/UX Design, Balsamiq Mockups, Prototyping, Human Computer Interaction
- Technical Writing & Documentation: System Design, Process Documentation, Technical Writing, Training Materials
Employment
Remote
- Identify and implement a new automation testing platform, leading technical evaluation, onboarding, and team training. Reduced automation cycle time from 2 weeks to 2 days (7× faster) and expanded test coverage from 50% to 85% within one week.
- Direct end-to-end release management for AI-powered software products, coordinating planning, validation, and deployment across multiple concurrent initiatives while ensuring quality, accuracy, and on-time delivery.
- Partner with Product, Engineering, Marketing, and Sales leadership to define release scope, timelines, acceptance criteria, and program milestones, supporting estimation and roadmap planning aligned with business objectives.
- Authored and executed comprehensive test strategies, including test plans, UAT frameworks, and adoption training for internal teams and client stakeholders, enabling smooth product rollout and customer adoption.
- Lead program-level change management and Human-in-the-Loop (HITL) quality operations, configuring Jira projects, workflows, and governance processes to coordinate QA, Engineering, Delivery, and client teams while proactively mitigating release and data-integrity risks.
- Ensure compliance with technical, regulatory, linguistic, and cultural quality standards, aligning QA processes with evolving AI data pipelines, multilingual content workflows, and system requirements.
- Manage offshore QA contractors, establishing quality expectations, reviewing deliverables, and coordinating distributed testing efforts to meet release schedules.
Remote
- Lead the strategic vision advancing Africa's digital transformation through AI advocacy, education, and BPO initiatives.
- Drive the development of AI-focused solutions for Ugandan and broader African communities, ensuring cultural relevance, accessibility, and alignment with global technology trends.
- Manage and mentor a distributed team of 5+ developers implementing agile workflows and fostering a collaborative, inclusive team culture.
- Represent Otic at international forums and summits, advocating for AI equity, community-driven innovation, and stronger African representation in the global tech ecosystem.
Seattle, WA
- Served in a hybrid role as a Front-End Engineer and Technical Program Manager, leading cross-functional programs and developing reusable UI components that contributed to a 55% increase in customer signups during Prime Day.
- Defined and managed program roadmaps, schedules, and deliverables, coordinating across engineering, product, and UX teams.
- Developed reusable front-end components, streamlining feature deployments across marketplaces from 2 weeks to 2 days.
- Implemented monitoring dashboards and alert systems, reducing issue resolution time and ensuring system stability during peak traffic events (Prime Day, Cyber Monday).
- Led Agile delivery across 5+ cross-functional teams, aligning timelines and dependencies using custom-built internal tools for project tracking to drive the launch of Prime sign-up features on E-readers and Fire Tablets across 10+ global marketplaces.